Policies and Procedures

This section outlines the general policies and procedures that apply to all services provided by Dorsey Home and Lawn Services LLC unless otherwise stated within a service-specific section. Additional policies may apply to specificly Residential Services, Commercial Services, Pest Control Services, Landscaping & Lawn Care Services, and Large Projects.

By approving a quote, signing a service agreement, or scheduling service, clients acknowledge that they have reviewed and agree to the policies applicable to their requested services.

Scheduling & Communication:

Services are generally scheduled within designated service windows rather than guaranteed arrival times. Standard service windows are:

Morning (AM): 7:00 AM – 12:00 PM

Afternoon (PM): 12:00 PM – 5:00 PM

Arrival times may vary due to weather conditions, travel delays, traffic, emergency service requests, material availability, equipment issues, the complexity of previous appointments, or other operational factors. While every effort is made to arrive within the scheduled service window, exact arrival times cannot be guaranteed unless specifically agreed upon in writing.

Clients will be notified of significant delays or schedule changes whenever reasonably possible.

To ensure accurate documentation and maintain complete service records, primary communication is conducted through text message and email. Telephone conversations are welcome for general discussion; however, approvals, scheduling changes, payment arrangements, scope modifications, project authorizations, and other important decisions may require written confirmation before action is taken.

Special scheduling requests, after-hours appointments, dedicated arrival times, or other scheduling accommodations may be available depending on workload and may require advance approval or additional charges.

Quotes:

Quotes are prepared using information obtained during property inspections, client-provided information, photographs, measurements, and observed site conditions. Quotes include only the services, materials, labor, and scope specifically identified within the estimate.

If site conditions differ from those originally observed or disclosed, hidden conditions are discovered, property access is restricted, additional work becomes necessary, or unforeseen circumstances affect the project, pricing and scope may require adjustment. Whenever reasonably possible, any changes affecting price or scope will be discussed with the client and approved before additional work is performed.

All services require an approved quote prior to scheduling. Estimates are delivered electronically for review, electronic signature, and approval.

Unless otherwise stated, pest control and wildlife quotes remain valid for 14 calendar days while all other quotes remain valid for 7 calendar days. After expiration, pricing, scheduling availability, material costs, seasonal conditions, or property conditions may have changed. A revised inspection or updated estimate may be required before work proceeds.

Additional site visits or inspections beyond the initial consultation may be subject to additional service charges. Travel fees may also apply for inspections performed more than 25 miles from our primary service area.

Approval of an estimate authorizes Dorsey Home and Lawn Services LLC to perform only the services specifically described within the approved scope of work.

Weather Policy:

Many services are performed outdoors and depend upon safe working conditions. Weather conditions including rain, lightning, snow, ice, excessive heat, high winds, flooding, or other hazardous conditions may require services to be delayed, postponed, or rescheduled.

Weather-related scheduling changes are made to protect both the client's property and the safety of personnel while maintaining service quality.

Clients affected by weather delays will be notified as soon as reasonably possible and rescheduled at the earliest practical opportunity. Weather-related delays do not constitute client cancellations and will not result in cancellation or rescheduling fees.

Certain services may require specific weather conditions to achieve acceptable results. When necessary, services may be postponed until conditions are appropriate.

Property Access & Client Responsibilities:

Clients are responsible for providing safe and reasonable access to all scheduled work areas.

Prior to service, clients should ensure that:

• Gates are unlocked or access instructions have been provided.

• Pets and livestock are secured.

• Children remain clear of active work areas.

• Vehicles, equipment, or personal belongings have been moved when necessary.

• Work areas are reasonably accessible and free from unnecessary obstructions.

Clients are also responsible for identifying any known hazards or conditions that may affect the work, including but not limited to private utility lines, irrigation systems, invisible pet fencing, septic components, landscape lighting, drainage systems, underground improvements, or other property features that are not readily visible.

If service cannot be completed due to inaccessible property, unsafe conditions, or insufficient preparation, additional labor charges, return trip fees, or rescheduling fees may apply.

Service Expectations:

Every property is unique. Service results may vary depending on existing property conditions, weather, maintenance history, environmental factors, soil conditions, vegetation, structural conditions, and other circumstances beyond the company's control.

For restoration, cleanup, corrective, neglected property, or heavily overgrown projects, multiple visits may be necessary to achieve the desired results. Initial services are intended to establish control, improve overall conditions, and prepare the property for continued maintenance or future improvements.

Unless specifically stated in writing, Dorsey Home and Lawn Services LLC does not guarantee future property conditions, continued performance of natural materials, or long-term results that depend upon ongoing maintenance or environmental conditions.

Quality Standards:

Dorsey Home and Lawn Services LLC is committed to providing professional, consistent, and detail-oriented service across all service categories.

To maintain quality and accountability, we may conduct:

• Pre-service evaluations

• Post-service inspections

• Equipment maintenance and inspection procedures

• Service-specific operating procedures

• Quality control checklists

• Project documentation

• Photo documentation when appropriate

• Continuous review and improvement of operating procedures and policies

Questions or concerns regarding completed work should be communicated as soon as reasonably possible so they may be reviewed promptly.

Third-Party Contractors:

Certain projects may require services outside the scope of work provided by Dorsey Home and Lawn Services LLC.

Clients are responsible for selecting, hiring, and contracting directly with any third-party contractors required for work not performed by this company. While scheduling coordination may occasionally be provided as a courtesy, Dorsey Home and Lawn Services LLC does not supervise, subcontract, warrant, or assume responsibility for work performed by independently hired contractors.

Any delays, damages, scheduling conflicts, or workmanship issues involving third-party contractors remain the responsibility of those contractors.

Safety & Right to Refuse Service:

Safety remains a priority during every service.

Work may be postponed, discontinued, or refused whenever conditions present an unreasonable safety risk to personnel, clients, property, or the public.

Examples include, but are not limited to:

• Aggressive or unsecured animals

• Hazardous property conditions

• Unsafe weather conditions

• Unstable work surfaces

• Harassment, threats, or abusive conduct

• Illegal activities occurring on the property

• Conditions that violate applicable laws, regulations, or licensing requirements

Applicable service charges or cancellation fees may still apply when scheduled work cannot be completed due to unsafe conditions beyond the company's control.

Repeated safety concerns or policy violations may result in refusal of future service.

Policy Updates:

These policies and procedures may be updated periodically as Dorsey Home and Lawn Services LLC continues to expand its services and operations. The most current version will always be available on this page.

Agreement to Policies:

By approving an estimate, signing a service agreement, paying a required deposit, or scheduling service, clients acknowledge that they have reviewed, understood, and agree to the policies applicable to their requested services. Continued use of services constitutes acceptance of the most current version of these policies and procedures.

The following policies apply specifically to residential services provided by Dorsey Home and Lawn Services LLC. These policies should be read in conjunction with the General Policies section.

Residential Payment Terms:

Unless otherwise stated on the approved quote or invoice, payment for residential services is due upon completion of the scheduled service.

For larger residential projects, payment schedules may differ and will be outlined within the approved estimate or project agreement.

Invoices not paid within three (3) days after the agreed-upon payment terms may be subject to a late fee of 1.5% per month or $50.00, whichever is greater, where permitted by law. Continued non-payment may result in suspension of future services, additional collection costs, or other actions necessary to recover outstanding balances.

Accepted payment methods may include:

• Cash (in person)

• Secure online invoice payments

• Venmo

• Tap-to-Pay credit or debit card payments (in person)

Electronic and card transactions may be subject to applicable payment processing fees. Any applicable fees will be disclosed before payment is submitted.

Service may be paused or adjusted for accounts with outstanding balances until payment is brought current.

Optional Card-on-File & Scheduled Payments:

For the convenience of recurring residential clients, Dorsey Home and Lawn Services LLC may offer optional card-on-file billing or scheduled payment arrangements.

Participation is entirely voluntary and requires written authorization before any automatic payments are processed.

Recurring residential services may qualify for scheduled billing arrangements or approved payment terms of up to Net 30, when authorized in advance.

Clients may update or remove stored payment methods at any time, provided outstanding balances and active service agreements are satisfied.

Residential Scheduling:

Residential services are scheduled based upon availability, seasonal demand, weather conditions, and route efficiency.

Recurring clients may receive priority scheduling whenever reasonably practical; however, specific appointment times cannot be guaranteed unless otherwise agreed upon.

While every effort is made to maintain recurring service schedules, adjustments may occasionally be necessary due to weather, emergency services, equipment issues, or operational requirements.

Residential Cancellations & Rescheduling:

Routine residential appointments may be cancelled or rescheduled at any time; however, cancellation or rescheduling requests received less than twenty-four (24) hours before the scheduled appointment may be subject to a cancellation or rescheduling fee.

Appointments that cannot be completed because the property is inaccessible, unsafe, improperly prepared, or otherwise unavailable upon arrival may be treated as late cancellations.

Residential projects requiring deposits or qualifying as large projects, may be subject to seperate cancellation, rescheduling, and deposit policies. Clients should refer to the large projects section as well as their approved quote/ agreement for those requirements.

Repeated late cancellations, no-shows, repeated access issues, or repeated last-minute scheduling changes may result in:

• Cancellation or return-trip fees

• Deposit requirements for future appointments

• Reduced scheduling priority

• Refusal of future service in extreme or repeated situations

Weather-related postponements initiated by Dorsey Home and Lawn Services LLC are not considered client cancellations and will not incur cancellation fees.

Property Preparation:

Clients are responsible for ensuring the property is reasonably prepared before scheduled service begins.

Depending on the services being performed, preparation may include:

• Unlocking gates or providing access instructions

• Securing pets and livestock

• Keeping children away from active work areas

• Removing vehicles or personal property from work areas

• Marking or identifying known hazards

• Providing clear access to the scheduled work area

Failure to properly prepare the property may delay service and may result in additional labor charges, return-trip fees, or rescheduling.

Occupied Homes:

Many residential services are performed while clients are away from the property. Clients are encouraged to communicate any special scheduling instructions before the appointment.

If occupants will remain on-site during service, clients should ensure that family members, visitors, children, and pets remain safely away from active work areas unless otherwise directed.

If access to the interior of the home is required, arrangements should be made before the scheduled appointment.

Service Expectations:

Residential services are performed according to the scope identified within the approved estimate.

Requests for additional work discovered during service may require revised pricing, additional labor charges, or scheduling of a future appointment.

For restoration projects, neglected properties, seasonal cleanups, or corrective work, complete restoration may require multiple visits depending on property conditions and the client's desired outcome.

Completion of the approved scope of work constitutes satisfactory completion of the service unless otherwise stated in writing.

Except where specifically identified under the Pest Control Policies or another written agreement, residential services do not include ongoing warranties, maintenance guarantees, or callback coverage.

Commercial services are performed in accordance with an approved quote, proposal, service agreement, or maintenance contract. Services may be provided as one-time projects, recurring maintenance, seasonal programs, or custom service plans depending on the needs of your property or business.

Any services requested outside of the approved scope may require additional authorization before work begins.

Quotes, Proposals & Service Authorization:

Commercial services begin with a detailed written quote or proposal outlining the agreed-upon scope of work, pricing, service frequency (if applicable), and any special conditions.

Approval of the proposal through electronic signature, written authorization, or another mutually agreed upon method constitutes acceptance of the proposed work and associated terms.

Additional work requested after approval may require a revised proposal or change order before it is completed.

Authorized Representatives:

Each commercial account should designate one or more authorized representatives who may:

• Approve quotes and additional work

• Request service changes

• Receive invoices and reports

• Communicate service concerns

• Make decisions regarding the property

To prevent misunderstandings, service changes or additional work may only be accepted from authorized representatives unless otherwise agreed upon.

Scheduling & Recurring Services:

Recurring commercial services are scheduled according to the agreed service frequency and operational needs of the property.

While every effort is made to maintain consistent service days, scheduling may occasionally be adjusted due to weather, emergencies, equipment issues, holidays, routing, or workload. When practical, advance notice will be provided.

One-time services are scheduled based on availability and project requirements.

Property Access:

Commercial clients are responsible for providing safe and reasonable access to all service areas during scheduled visits.

This may include:

• Unlocking gates

• Providing access codes or keys

• Coordinating with property managers

• Reserving loading or parking areas when necessary

• Informing tenants or staff of scheduled work

If access cannot be obtained upon arrival, a trip charge or rescheduling fee may apply as outlined in the service agreement.

Site Conditions:

Commercial properties should be maintained in a condition that allows services to be performed safely.

Unsafe working conditions may result in delayed, modified, or discontinued service until hazards have been corrected.

Examples include:

• Aggressive animals

• Active construction hazards

• Unsafe structural conditions

• Severe biohazards

• Unsecured electrical hazards

• Illegal activity on site

Scope Changes & Additional Work:

Properties often change over time, and additional needs may arise during service.

If work outside the approved scope is identified, recommendations will be provided whenever practical before proceeding.

No additional billable work will be performed without customer authorization except when immediate action is necessary to protect persons or property.

Service Documentation:

Documentation is an important part of every commercial account.

Following each completed service, clients typically receive a detailed service report by email documenting the work performed.

Reports may include:

• Services completed

• Areas serviced

• Materials used (when applicable)

• Products applied (when applicable)

• Application rates and locations

• Observations

• Maintenance recommendations

• Safety concerns

• Photos when appropriate

• Technician notes

• Date and time of service

These reports become part of the property's service history and help maintain accurate maintenance records.

Invoicing & Payment Terms:

Invoices are issued in accordance with the approved service agreement.

Depending on the account, billing may occur:

• After each completed service

• Monthly

• Upon project completion

• According to agreed contract terms

Payment terms are established before services begin and are identified on each invoice.

Late payments may be subject to additional fees or suspension of future services until the account is brought current.

Emergency & Priority Services:

Emergency commercial services may be available depending on scheduling, staffing, weather, and the nature of the request.

Priority scheduling may be subject to emergency service rates.

Availability cannot be guaranteed.

Communication:

Open communication is essential for maintaining commercial properties.

Clients are encouraged to promptly report concerns, service requests, property changes, or maintenance issues.

Questions regarding completed services are welcomed and will be addressed as quickly as possible.

Contract Modifications:

Service agreements may be modified by mutual agreement when:

• Property conditions change

• Service frequency changes

• Additional services are added

• Services are removed

• Pricing adjustments become necessary

• Seasonal requirements change

Updated agreements or revised quotes may be issued when significant changes occur.

Suspension or Termination of Service:

Commercial service agreements may be suspended or terminated for reasons including:

• Repeated non-payment

• Unsafe working conditions

• Inability to access the property

• Repeated cancellation of scheduled services

• Violation of agreed contract terms

• Mutual agreement between both parties

Whenever practical, reasonable notice will be provided.

Insurance & Professional Standards:

Dorsey Home and Lawn Services LLC maintains applicable business insurance and performs services in accordance with industry best practices and applicable local and state regulations.

All commercial clients can expect professional communication, detailed documentation, and a commitment to providing reliable, high-quality service.

Dorsey Home and Lawn Services LLC is committed to providing safe, effective, and responsible pest management solutions. Every property is unique, and treatment recommendations are based on the specific pest, level of activity, property conditions, environmental factors, and customer goals.

Our approach focuses on long-term pest management through inspection, monitoring, exclusion recommendations, sanitation guidance, and targeted treatments when appropriate.

Important: 

Treatment recommendations, preparation requirements, follow-up schedules, and safety instructions vary depending on the pest being treated. Customers should carefully review all service-specific instructions provided before and after each treatment.

Inspection & Property Assessment:

Most pest control services begin with a thorough inspection of the property.

The inspection may include:

• Identification of active pest activity

• Identification of pest entry points

• Conducive conditions that encourage pest activity

• Structural observations

• Moisture issues

• Sanitation concerns

• Harborage areas

• Vegetation or landscape conditions contributing to pest activity

Treatment recommendations are based on inspection findings and may vary from property to property.

Customer Cooperation:

Successful pest management is a partnership between the customer and the service provider.

Depending on the pest being treated, customers may be asked to:

• Remove clutter from treatment areas

• Improve sanitation

• Trim vegetation away from structures

• Repair structural deficiencies

• Reduce standing water

• Store food in sealed containers

• Clean affected areas before or after treatment as instructed

• Complete recommended exclusion repairs

Failure to follow preparation or sanitation recommendations may reduce treatment effectiveness.

Treatment Expectations:

No pest control treatment can guarantee immediate or total elimination of all pests.

Depending on the target pest, customers may experience:

• Continued pest activity for several days

• Increased visible pest activity immediately following treatment

• Multiple treatment visits

• Seasonal fluctuations in pest populations

• The need for ongoing maintenance services

Treatment results depend upon many factors, including pest biology, treatment type, infestation severity, property conditions, neighboring properties, weather, sanitation, and customer cooperation.

Integrated Pest Management (IPM):

Whenever practical, services are performed using Integrated Pest Management (IPM) principles.

This approach may include:

• Inspection

• Monitoring

• Habitat modification

• Exclusion recommendations

• Sanitation improvements

• Mechanical controls

• Targeted pesticide applications when appropriate

The goal is to minimize unnecessary pesticide use while providing effective long-term pest management.

Product Selection & Application:

Only products that are appropriate for the target pest and labeled for the intended use are applied.

Products are selected based on factors including:

• Target pest

• Mode of Action

• Treatment location

• Safety considerations

• Environmental conditions

• Label requirements

• Regulatory compliance

All pesticide applications are performed strictly according to label directions and applicable state and federal regulations.

Occupant & Pet Safety:

Customer safety is our highest priority.

Before treatment, customers will receive any necessary specialty preparation or safety instructions applicable to the service being performed.

Customers are responsible for ensuring:

• Children are supervised

• Pets are removed from or kept away from treatment areas when instructed.

• Aquariums, sensitive animals, and exposed food items are protected when required

• Windows and doors are kept closed during application

• Occupants follow any re-entry instructions provided after treatment

Failure to follow safety instructions may increase health risks or reduce treatment effectiveness.

Weather & Environmental Conditions:

Certain pest control services are highly dependent upon weather conditions.

Rain, wind, temperature, humidity, snow, or other environmental conditions may require treatments to be postponed, modified, or rescheduled in order to maintain product effectiveness and comply with label requirements.

Weather-related scheduling changes do not incur rescheduling fees.

Wildlife & Protected Species:

Some wildlife species are protected by federal, state, or local laws.

Services involving protected wildlife, endangered species, migratory birds, bats during restricted periods, or other regulated animals may require special permits or may not be offered.

When appropriate, recommendations or referrals may be provided as a courtesy.

Follow-Up Services:

Certain pests require multiple service visits to achieve effective control.

Depending on the pest and service plan, follow-up visits may include:

• Inspection

• Monitoring

• Additional treatments

• Trap servicing

• Bait replacement

• Evaluation of treatment effectiveness

• Updated recommendations

Follow-up services are performed according to the service agreement or treatment plan.

Pest Activity Between Services:

Occasional pest activity between scheduled services does not necessarily indicate treatment failure.

Many pests naturally migrate from neighboring properties or outdoor environments.

Customers experiencing increased pest activity should contact us promptly so the situation can be evaluated and appropriate recommendations can be made.

Service Documentation:

Following each pest control service, customers will receive documentation appropriate to the treatment performed.

Documentation may include:

• Date of service

• Areas inspected

• Areas treated

• Target pest(s)

• Products applied (when applicable)

• EPA registration information (when required)

• Application locations

• Safety information

• Technician observations

• Recommendations for ongoing prevention

• Follow-up instructions

Commercial clients may receive additional documentation as required by their service agreement or applicable regulations.

Exclusion & Structural Repairs:

Pesticide applications alone may not permanently resolve certain pest problems.

Long-term success often requires exclusion work or structural improvements, including:

• Sealing entry points

• Repairing damaged screens

• Installing door sweeps

• Correcting moisture problems

• Improving drainage

• Removing pest harborage

• Vegetation management

Recommendations for corrective actions may be provided during or after service.

Service Limitations:

While every effort is made to provide effective pest management, no service can guarantee permanent elimination of pests.

Future infestations may occur due to:

• Neighboring infestations

• Seasonal pest migrations

• Structural deficiencies

• New entry points

• Customer activities

• Environmental changes

• Weather conditions

Pest control is an ongoing management process rather than a one-time permanent solution for many pest species.

Regulatory Compliance:

All pest control services are performed in accordance with applicable federal, state, and local regulations governing pesticide use and pest management.

Only services that fall within the appropriate licensing and certification held by Dorsey Home and Lawn Services LLC will be performed.

Landscaping and lawn care services include a wide range of outdoor property maintenance and improvement services. Each service is performed according to the agreed-upon scope outlined in the quote, estimate, or service agreement.

Common services may include:

• Lawn mowing and trimming

• Edging and property line definition

• Weed control (manual removal or mechanical methods where applicable as we are not licensed for herbicides at this time)

• Mulching and bed maintenance

• Shrub and hedge trimming

• Seasonal cleanups (spring/fall)

• Leaf and debris removal

• Sod installation (labor only or turnkey depending on agreement)

• Soil preparation and grading (light)

• Aeration and dethatching

• Landscaping installations

Any work outside the agreed scope must be approved before being performed.

Lawn Maintenance Expectations:

For recurring lawn care clients, services are performed on a scheduled basis determined by season, weather conditions, and growth rate.

Customers are responsible for maintaining reasonable access to the property, including:

• Removing vehicles from mowing areas when possible

• Securing pets

• Clearing personal items, toys, or obstacles from lawn areas

• Ensuring gates are accessible

Failure to provide access may result in incomplete service or additional charges for return visits.

Property Conditions & Service Readiness:

Services are performed based on safe and reasonable working conditions. The following may affect service quality or scheduling:

• Wet or muddy ground conditions

• Overgrown or unmanaged vegetation beyond normal maintenance levels

• Hidden debris or hazards in lawn areas

• Construction materials or equipment left on-site

• Frozen or snow-covered ground conditions (seasonal limitation)

If conditions prevent safe or effective service, work may be delayed or rescheduled.

Seasonal Variability:

Lawn care services are seasonal in nature and may vary depending on weather patterns and regional growing conditions.

During peak growing season, mowing frequency may increase. During drought, dormancy, or cold periods, services may be reduced or temporarily suspended.

Seasonal services such as spring cleanups or fall leaf removal are scheduled within appropriate weather windows.

Weed Management:

Weed control may be performed through mechanical removal, trimming, or preventative recommendations depending on the service agreement.

Customers should understand that:

• Weed regrowth is natural and ongoing

• Complete eradication typically requires multiple treatments or long-term management

• Environmental conditions and neighboring properties can impact weed pressure

Chemical herbicide application is only performed if properly licensed and included within the scope of work. At this time, we do not hold a herbicide license

Landscaping Installation & Design Work:

For installation or improvement projects (such as mulch beds, plant installation, or sod work), services are performed according to the approved plan or estimate.

Customers are responsible for:

• Approving final layout before installation begins

• Providing input on plant selection when applicable

• Ensuring underground utilities are marked when required (Unless otherwise stated in the agreement)

• Understanding that minor adjustments may be necessary due to field conditions

Natural variations in soil, drainage, and terrain may affect final appearance and performance.

Sod Installation Policy:

Sod installation services may include soil preparation, leveling, installation, and initial watering guidance depending on the agreement.

Customers should understand:

• Sod establishment requires proper watering and care after installation

• Success depends heavily on irrigation and environmental conditions

• We are not responsible for sod failure due to improper watering or weather extremes after installation

• Minor seams, shrinkage, or settling are normal during establishment

Plant Material & Living Installations:

For services involving trees, shrubs, flowers, or other living materials:

• Plant health is dependent on soil conditions, watering, weather, and care after installation

• No warranty is provided unless explicitly stated in writing

• Replacement or maintenance of plant material after installation is not included unless specified in the agreement

Recommendations for care will be provided when applicable.

Debris, Clippings & Cleanup:

Unless otherwise agreed:

• Grass clippings may be mulched back into the lawn to decompose naturally

• Debris from trimming or cleanup services will be removed or disposed of depending on service type

• Additional cleanup requests outside normal scope may result in additional charges

Large-scale haul-away or junk removal is treated as a separate service.

Equipment Limitations & Access:

Some properties may have access limitations that affect equipment use, including:

• Narrow gates or tight access areas

• Steep slopes

• Soft or unstable ground

• Obstructions such as fencing, landscaping features, or utilities

In these cases, alternative methods may be used, or certain services may be modified or excluded for safety reasons.

Customer Property Responsibility:

Customers are responsible for informing us of:

• Underground irrigation systems

• Invisible pet fences

• Utility lines or recent installations

• Delicate landscaping features

• Areas requiring special care or exclusion

Failure to disclose such information may result in unintended damage for which we are not liable.

Weather Delays & Scheduling:

Lawn care and landscaping services are highly weather-dependent.

Work may be delayed or rescheduled due to:

• Rain or saturated soil

• High winds

• Extreme heat or cold

• Snow or frozen ground conditions

Rescheduling due to weather does not incur penalties or fees.

Safety & Work Area Conditions:

We reserve the right to modify or stop work if unsafe conditions are present, including:

• Aggressive animals

• Hazardous debris or sharp objects

• Unsafe slopes or terrain conditions

• Active major construction hazards

• Electrical hazards

Safety decisions are made at the discretion of the service provider.

Service Documentation:

For applicable services, documentation may be provided including:

• Service completion notes

• Areas serviced

• Observations about lawn or landscape health

• Recommendations for improvement

• Photos when appropriate (especially for commercial accounts or large projects)

• Recurring Service Adjustments

Recurring lawn care schedules may be adjusted based on:

• Seasonal growth rates

• Weather conditions

• Customer requests (approval required)

• Property condition changes

We aim to maintain consistent service intervals but reserve the right to adjust timing as needed to maintain quality results.

Limitations of Results:

While we strive to maintain healthy, clean, and well-maintained landscapes, results are influenced by factors outside our control, including:

• Soil quality

• Weather conditions

• Watering practices

• Pest or disease activity

• Neighboring properties

• Natural plant growth cycles

Long-term landscape health often requires ongoing maintenance and customer participation.

Definition of a Large Project:

A “large project” refers to any service or combination of services that involves one or more of the following:

• Extended labor duration (typically more than one service day)

• Multi-phase or multi-step work

• Material procurement beyond standard maintenance supplies

• Landscaping installations or renovations

• Sod installation projects

• Cleanouts (attic, crawlspace, or full property cleanouts)

• Junk removal involving large volume or multiple loads

• Pest exclusion or structural sealing projects

• Any project requiring scheduling coordination beyond a single visit

• Any project exceeding standard minimum service pricing thresholds

Large projects are treated as custom work and are subject to additional scheduling, payment, and coordination terms.

Estimates, Site Visits & Project Scoping:

Large projects typically require a site evaluation before final pricing is confirmed.

Estimates may be based on:

• On-site inspection

• Photos or video submitted by the customer

• Measurements or property data

• Discussion of customer goals and expectations

Final pricing may be adjusted if actual site conditions differ from initial assumptions or if hidden conditions are discovered once work begins.

Residential Design & Planning Service (Optional):

For clients who would like a professional project design before committing to a full project, Dorsey Home and Lawn Services LLC offers an optional standalone Design & Planning Service.

This service is intended for clients who wish to evaluate project options, layouts, material selections, or planning documents before deciding whether to proceed with construction or installation.

This service includes:

• Project consultation and planning

• Detailed layouts, blueprints, or project sketches as applicable

• Material recommendations and supplier lists

• HOA or project documentation when requested

• Project planning notes and implementation recommendations

• Other design and planning documents as required by the project

Service Fee:

Design & Planning Services are billed as a separate professional service and are typically priced between $100 and $600+, depending on project size, complexity, requested documentation, and overall planning requirements.

Payment is required in full before design and planning work begins.

Most residential design and planning services are completed within 2–5 business days. Larger or more complex projects, projects requiring extensive documentation, or unusually high workloads may require additional time.

Completion of a Design & Planning Service does not reserve a place on the project schedule, constitute acceptance of a project quote, or obligate either party to proceed with the project.

Should the client later decide to move forward with the project, a separate project quote, signed agreement, and applicable project deposit will still be required before scheduling or project preparation begins.

Important Note (Commercial):

Commercial Projects: Standalone Design & Planning Services are not currently offered for commercial projects. Commercial projects require an approved quote and any applicable project deposit before detailed planning, scheduling, procurement, or project preparation begins.

Deposits & Materials:

Large projects may require a deposit prior to scheduling or commencement of work.

Deposits may be used to cover:

• Labor reservation and scheduling time/ reservation

• Material purchases

• Equipment mobilization

• Administrative planning and preparation

• Design and HOA documentation

Deposit amounts vary depending on project size and scope and will be clearly stated in the project proposal, invoice, or discussed during the quoting process in writing.

Unless otherwise stated in writing:

• Deposits are non-refundable once materials are purchased, scheduling is reserved, or once the design and planning phase has begun. Cancellation or rescheduling of a service does not alter any applicable deposit policy. If a deposit has become non-refundable under the applicable service policy, cancellation does not reinstate its refundability.

• Work will not begin until required deposits are received

• Additional deposits may be required for phased projects or change orders

Scheduling & Project Priority:

Large projects are scheduled based on:

• Deposit receipt

• Material availability

• Weather conditions

• Project complexity

• Current workload and seasonality

Because large projects require dedicated time blocks, scheduled dates may shift if weather or unforeseen delays impact progress. When possible, updated timelines will be communicated in advance.

Change Orders & Scope Adjustments:

Any changes to the original scope of work must be approved before additional work is performed.

Change orders may occur due to:

• Discovery of unforeseen site conditions

• Customer-requested additions or upgrades

• Safety-related adjustments

• Material substitutions or shortages

• Expanded project scope during execution

All change orders may result in additional charges and may require revised scheduling or additional deposits.

Site Conditions & Hidden Issues:

Large projects often involve unknown or hidden conditions that cannot be fully identified until work begins.

These may include:

• Subsurface obstacles (roots, rock, concrete, debris)

• Soil conditions affecting grading or installation

• Pest damage or structural deterioration

• Previous unreported modifications

• Utility lines or irrigation systems not disclosed

When such conditions are discovered, work may be paused until the customer approves a revised plan.

Customer Communication Requirements:

For large projects, customers agree to maintain open communication throughout the duration of the work.

This includes:

• Prompt response to change order approvals

• Availability for clarification when needed

• Designating a primary decision-maker or authorized representative

• Reviewing updates or progress notes when provided

Delays in communication may result in project timeline extensions.

Materials & Substitutions:

If materials are included in the project scope:

• Material selection will be based on availability, durability, and suitability for the project

• Substitutions may be made if originally specified materials are unavailable, provided they are comparable in quality and function/ installation method

• Any significant material changes will be communicated

• Customer-supplied materials are not accepted in any circumstance

Work Phasing & Completion:

Large projects may be completed in phases depending on scope and complexity.

Phases may include:

• Site preparation

• Removal or demolition

• Installation or construction

• Finishing and cleanup

• Final inspection or walkthrough

Each phase may be scheduled separately depending on weather, labor availability, or material readiness.

Weather Delays & External Conditions:

Due to the nature of large outdoor projects, weather delays are expected in some cases.

Delays may occur due to:

• Rain or saturated ground conditions

• Snow, ice, or freezing temperatures

• High winds

• Extreme heat or unsafe working conditions

Weather delays do not constitute breach of agreement and do not incur penalties.

Payment Terms:

Payment terms for large projects may differ from standard service billing and will be clearly defined in the project proposal.

Common structures include:

• Deposit upfront with balance due upon completion

• Progress payments based on project phases

• Final payment upon completion and walkthrough

• Material payments prior to ordering

Late payments may result in work suspension until the account is brought current.

Walkthrough & Completion Approval:

Upon completion of a large project, a walkthrough may be conducted with the customer to confirm satisfaction and completion of the agreed scope.

Any concerns should be addressed during this walkthrough when possible so they can be resolved promptly.

Final payment may be required upon completion unless otherwise stated in the agreement.

Warranty & Workmanship:

Unless explicitly stated in writing, large projects are not covered by long-term warranties due to the variable nature of:

• Soil conditions

• Weather impacts

• Customer maintenance practices

• Material performance

• Environmental factors beyond control

If any workmanship guarantee is provided, it will be clearly defined in the written agreement.

Project Suspension or Termination:

Large projects may be paused or terminated under the following conditions:

• Non-payment or delayed payment

• Unsafe site conditions

• Customer refusal to approve necessary change orders

• Misrepresentation of site conditions

• Repeated communication delays affecting progress

• Mutual agreement to discontinue work

In such cases, payment may still be due for completed work, materials purchased, and mobilization costs.

Final Note:

Large projects are custom, multi-variable services that require flexibility, communication, and coordination between both parties. These policies are designed to ensure transparency, protect both parties, and maintain project efficiency from start to finish.