Policies and Procedures

Scheduling And Communication: 

Services are scheduled in an AM (7AM - 12PM) or PM (12PM - 5PM) windows. Exact arrival times are not guaranteed.

Communication is primarily conducted via text or email to maintain accurate service records.

Estimates, Inspections, and Approvals:

Estimates/Quotes are provided based on property inspections, client-provided information, the scope of work, and the specifics discussed at the time of the inspection and quote. While every effort is made to ensure accuracy, final pricing may be adjusted if conditions differ from what was originally observed or disclosed.

All services require an approved quote prior to scheduling. Quotes are sent via email for electronic signature and approval. Quotes are valid for a limited time to reflect material availablilty and cost, scheduling availability, potential growth such as for one-time yard cleanups, and seasonal demand.

Additional charges may apply depending on agreed upon service terms if:

• Property conditions are significantly different than described

• Access is restricted or delayed

• Additional labor, materials, or services are required to complete the job properly

In cases where scope changes are identified, the client will be notified and approval will be required before proceeding.

Re-inspection or multiple site visits beyond the intial estimate may be subject to a service fee. Travel fees may apply for inspections over 25 miles from our base location.

Quotes are valid for 7 days. After expiration, prices may change, scope must be recomfirmed, a reinspection may be needed, and a revised quote is required before proceeding.

Third-Party/ Client-Hired Contractors and Coordination:

In some cases, projects may require work outside the scope of services provided by Dorsey Home and Lawn Services LLC. Clients are responsible for hiring and contracting any necessary third-party contractors for such work.

Dorsey Home and Lawn Services does not subcontract or assume responsiblility for third-party contractors hired directly by the client.

While we may assist with general coordination or scheduling, all third-party contractors operate independently and are solely responsible for their own work, timelines, licensing, and insurance.

Any delays, issues, or damages caused by third-party contactors are not the responsiblility of Dorsey Home and Lawn Services LLC.

Coordination with third-party contractors may affect scheduling and project timelines.

Any recommendations provided for third-party contractors are offered as a courtesy and do not constitute endorsement or responsibility of their work.

Property Access and Client Responsibilities:

Clients are responsible for ensuring the property is accessible and properly prepared at the scheduled time of service. This includes unlocking gates, securing pets/ children, clearing obstabcles, or any other preparation necessary for the scheduled service.

Failure to prepare the property or provide access may result in additional fees billed at an hourly rate and/or rescheduling.

Services will not be performed under unsafe or obstructed conditions.

Payments and Late Fees:

Residential services have payment due upon completion or within 3 days of invoice unless otherwise approved.

Commercial Services have payment terms outlined in the service agreement.

Invoices not paid within 3 days of the agreed upon payment terms, may be subject to late fees of 1.5% per month or $50, whichever is greater. Continued non-payment may result in additional fees, service suspension, and/ or collection actions if necessary.

By scheduling service, the client agrees to all payment terms.

Accepted payment methods include Cash, Venmo, or Tap-To-Pay Cards. Electronic transactions are subject to a 3% transaction fee.

Cancellations and Rescheduling:

Clients must provide at least 24 hour notice for cancellations or rescheduling requests. Cancellations made within 24 hours of the scheduled service window may be subject to a cancellation fee.

If the property is not accessible or not properly prepared at the time of service, the appointment may be treated as a late cancellation and fees may apply.

Repeated last-minute cancellations or rescheduling may result in refusal of future service.

Weather Policy:

Service schedules may be adjusted due to weather conditons including rain, snow, high winds, or unsafe working conditions.

If weather impacts your scheduled service, you will be notified and rescheduled as soon as conditions allow. Weather-related delays Do Not incure cancellation or rescheduling fees.

Certain services may require specific weather conditions to be completed properly. In these cases, service may be postponed to ensure quality results. 

We prioritize both safety and service quality when making weather-related decisions.

Designs, Plans, and Large Project Approvals:

Conceptual designs, estimates, and general layouts may be provided during the quoting process. These are intended to outline the scope and overall vision of the project and may not include exact measurements or construction-level detail.

A formal approval of the estimate and selected design is required before any detailed planning, material sourcing, or scheduling begins.

Detailed plans, including exact measurements, step-by-step layouts, or documentation required for HOA, Third-party contractors (Client-hired contractors), or any necessary permits, or other project requirements, are considered part of the project planning phase and will only be provided after estimate approval. These documents are prepared to support project execution and are not included as part of the initial estimate unless otherwise stated in writing. 

A design and planning fee may be required before preparing detailed documentation, advanced project planning, or multi-phase development, in some cases. In most situations, the design and planning fee will be credited toward the total project cost/ deposit if the client approves and proceeds with service. Requests for revisions, multiple design variations, or detailed documentation prior to estimate approval may also require a design fee. 

Projects that require a deposit:

• Deposit is nonrefundable once the design/planning has started

• The deposit is applied toward the final invoice if completed

Verbal approvals do not constitute authoriation to proceed with detailed planning or project development.

Deposits are typically, in most cases, 50% of the total project cost or the cost of materials, whichever is greater.

Service Limitations and Liability:

Results may vary based on property conditions, maintenance, weather, and client follow-through. 

Certain services are limited by licensing, environmental conditions, regulatory requirments, or site accessibility. Any advertised service requiring a certification or license will only be performed where we are currently licensed. We do not misrepresent capabilities.

Clients are responsible for following any post-service recommendations and/ or instructions to ensure the best possible results.

Warranty/ Callback Policy

Concerns must be reported within 48 hours of service completion. We will return to correct any qualifying issues at no charge.

We will review and address any valid and qualifying service-related issues; however, conditions caused by weather, lack of maintenance, or failure to follow recommendations and/ or instructions, are not covered.

Follow-up services may be scheduled at our discretion based on the nature of the concern.

Safety and Conduct Policy:

The safety of all parties is a top priority. Services will not be preformed under unsafe conditions or in environments that pose a risk to the technician, client, or property.

This includes, but is not limited to:

• Aggressive or unsecured animals

• Hazardous property conditions

• Obstructed or unstable work areas

• Harassment, threatening behavior, or inappropriate conduct

Clients are responsible for ensuring a safe and accessible work environment at the time of service.

Dorsey Home and Lawn Services LLC reserves the right to refuse, discontinue, or reschedule service at any time if safety concerns arise. In such cases, applicable service or cancellation fees may still apply.

Repeated safelty issues or violations may result in refusal of future service.

Policy Updates:

Policies and procedures are subject to change as the business grows and operations evolve.

Updated policies will be posted on this page and, when applicable, communicated to existing clients. Continued use of services constitues acceptance of the most current policies.

Agreement To Policies:

By approving and scheduling service, the client acknoledges and agrees to all policies and procedures listed on this page. Clients are encouraged to review this page periodically to stay informed.