FAQ

We currently serve Northern Colorado (Fort collins, Wellington, eaton, Loveland, Windsor, Johnstown, Greeley, Evans, and Surrounding Areas)

Yes, Dorsey Home and Lawn Services LLC is fully insured to cover any accidents or damages that might occur. Our policy covers damage to property, rented premises, physical and non-physical injuries, and even errors and omissions coverage. We want ourselves as well as our customers to have that peace of mind that even if the unexpected was to happen, we are all protected.

We treat your property with the utmost care. While rare, if any damage does occur, it is reported to management and documented immediately so it can be promptly addressed. 

As a fully insured company, we take full responsibility of damage we cause and offer several solutions depending on the situation. We may, repair the damage ourselves, replace the damaged item, or hire a trusted contractor to make the repair. Regardless, our priority is to resolve the issue professionally and make things right to the best of our ability.

Calling is the preferred method. If we do not answer, leave a voicemail with your name, number, and reason for calling.

With our system, text messages from unknown or unsaved numbers are not received. 

You may also email us to schedule service. It’s best to schedule ahead, especially in busy seasons (spring and fall).

No, you do not need to be home as long as you have provided written consent. Please send an email to tyson.dorseyservices@gmail.com in the following format:

> I, (Your Name), give Dorsey Home and Lawn Services LLC, consent to provide service to the property, for scheduled services, at (Service Location Address) while no one is home.

This allows us to enter your property and perform work even if you're not home, unavailable, or unreachable at the time of service. 

If you don't send over written consent, Dorsey Home and Lawn Services LLC will reschedule services when you are unavailable or unreachable at the time of service and we would recommend rescheduling or canceling services while you are not going to be home.

Please remove toys, tools, pet droppings, furniture, and large branches, ensure pets and children are safely away from work areas, and provide clear access to work zones

If we arrive and the area is unprepared, a preparation fee or reschedule fee will apply, and repeated issues may result in removal from our service schedule.

We follow strict service standards and perform regular quality inspections to make sure every client receives clean, professional, and detailed work -- every time. 

We also check organization and conduct equipment checks to keep everything running smoothly.

Sod and Seeding jobs are prep and install only due to success depending heavily on client watering, maintenance, fertilization, and weed control efforts. Dorsey Home and Lawn Services LLC is not responsible for care after installation unless explicitly stated in the quote. We do provide follow-ups to be included with service upon request, depending on the issue. Dorsey Home and Lawn is not responsible for any issues that may arise if the client doesn't fulfill their care and maintenance responsibilities.

All staff are trained in proper safety procedures, trained to use proper PPE when required, and to inspect and maintain tools, equipment, and materials properly and often. This includes following and understanding OSHA guidelines and recommendations, obtaining certifications, and passing our company specific inspections.

I am not bilingual, but I have a basic knowledge of Spanish - enough to fix common mistakes made by my translation tools. I always have a translator or google translate on hand to ensure we can communicate. While its not perfect, it usually gets the point across. 

I may hire bilingual help in the future, but I can't promise an employee I hire will or will not be bilingual. 

Even if there is a language barrier to cross, please do not hesitate to reach out, we will do our best to make it work!