FAQ

Weather Delays:

Rain Will Be Worked Around Or Worked In Depending On The Amount of Rainfall as We Try Not to Reschedule Unless Necessary. No Work Can Be Conducted On Ladders or Roofs When Snow or Ice Are Present. Rain And Other Weather Delays Will Be Communicated With The Client Along With The Rescheduled Service Date. Reschedules Due to Weather Will NOT Be Charged a Reschedule Fee.

What Is The Best Way To Schedule Service?:

Calling Is The Best Form of Contact. If No Response is Received and You Are Sent to Voicemail, Please Leave Your Name, Call Back Number, and the Reason For Calling.

We Do Not Receive Texts On Our System For Unknown/Unadded Numbers. Please Call or Email To Schedule Service.

It is always best to schedule inspections and services ahead of time, especially during busy seasons (spring and fall)

Do I Need To Be Home For Service?:

You Do Not Need To Be Home For Service If Previously Discussed, So We Can Make Arrangements For Access To the Property and If Need Be, Provide Before and After Pictures. However, If Not Previously Discussed, Service Will Not Be Conducted and Will Be Rescheduled If We Cannot Contact You At the Time of Service.

How Do I Prepare My Lawn and Other Areas For Service?:

Please Make Sure All Obstacles Are Picked Up and Removed From the Work Areas (Toys, Tools, Furniture, Pet Droppings, Large Sticks/Branches, ...), Ensure All Children and Pets Are Kept Away From Workers and Work Areas, and Ensure Workers Have Adequate Access to the Work Areas. Unkempt Areas, excessive obstacles (especially droppings and objects that can damage my equipment), and Not Keeping Children and/ or Pets Away From Workers and the Work Areas, Will Be Grounds for the Service to be Rescheduled and charged a Reschedule Fee. If this becomes a regular issue, Dorsey Home and Lawn Services LLC Reserves the Right to Drop the Service from the Schedule Indefinitely.

Cancellations:

Services Can Be Cancelled Anytime Before Materials Are Ordered And/Or 8am The Day Of Service Depending on the Type of Service. If Services Are Cancelled After 8am The Day Of Service And/Or After Materials Are Ordered, The Client Is Subject To A Cancellation Fee Which Will Be Either 30% Of The Quoted Price Or The Cost of Materials/Travel/Equipment Rentals/Etc. Whichever is Greater

Time Frames/Scheduling:

Scheduling of Services Will Be Given an AM or PM Time Frame for Approximate Time of Arrival. AM Time Frames are From 8am - 12pm. PM Time Frames Are From 12pm - 5pm. We Can However, Provide a Call/Text Ahead 30 - 60 Minutes Ahead of Time. We Do Not Provide Specific Timeframes Outside of the AM/PM Arrival.

Late Fees:

Late Fees Are Added To All Due Amounts 7 Days or More Past The Due Date Based On A Job's Specific Payment Term. The Fees Are Charged To The Client's Account If Due Amounts Are Not Paid.

7 Days Late = 1.5% Of Unpaid Amount

14 Days Late = 3% Of Unpaid Amount

30 Days Late = 5% Of Unpaid Amount​ Or $50, Whichever Is Greater

Payment Extensions:

Payment Extensions Must Be Discussed With Tyson Diede (Owner), of Dorsey Home and Lawn Services LLC and a Confirmation of the Payment Extension Will Be Sent Via Email or Text for Records. Payment Extensions Can Range From 14-60 Days and Are Accepted on a Case by Case Basis.

Inspections:

First Time Inspections for Any Given Service is Free In Greeley/Evans and Surrounding Areas. The quote is provided at No Cost. If a Quote Expires or Changes Are Made/Requested, a Requote is Necessary and a Reinspection/Requote Fee Will Be Charged. Reinspection fees are $50.

 Home Service Quotes Expire 14 days after the quote is delivered.

Any Quotes Involving Anything with Potential Growth and/or Disposal Services (Cleanups, Leaves, Debris, etc.) Expire Within 48 Hours.

Expensive Projects/ Deposits:

Projects quoted over $300 typically require a deposit to cover 50% of the total cost or the cost of materials, equipment rentals, and other such project related expenses, whichever is greater.

Seeding Services/ Sod Services:

Seeding Services and Sod Installation Services Can Have Follow-ups Included If Requested. The Success of these Services is Highly Dependent on the Client Care and Responsibilities. Dorsey Home and Lawn Services LLC Can Provide Recommendations for Care, But is NOT Responsible for Maintenance/ Upkeep/ Fertilizer Scheduling/ Weed control/ or Any Other Work Outside of the Prep Work and Installation of the Seeds or Sod as Described in the Service Description on the Quote Provided and Agreed Upon.