FAQ

Snow removal and salting services have a "retainer list" that puts clients who have signed up, on route with priority. This means your service will be on-route before day-of calls. Clients on the retainer list should expect service when it snows. By signing up, clients are giving permission to Dorsey Home and Lawn Services LLC to access the property for snow removal and salting services, even when the client is not home or not able to be contacted. Dorsey Home and Lawn will only charge for service if the service is conducted, this is not a contract and to be on the list does not have any costs.

All other winter services can be scheduled like normal. Please keep in mind, the winter season has limited spots available; its always best to get onto the retainer list or schedule ahead of time during winter.

Yes, Dorsey Home and Lawn Services LLC is fully insured to cover any accidents or damages that might occur. Our policy covers damage to property, rented premises, physical and non-physical injuries, and even errors and omissions coverage. We want ourselves as well as our customers to have that peace of mind that even if the unexpected was to happen, we are all protected.

We treat your property with the utmost care. While rare, if any damage does occur, it is reported to management and documented immediately so it can be promptly addressed. 

As a fully insured company, we take full responsibility of damage we cause and offer several solutions depending on the situation. We may, repair the damage ourselves, replace the damaged item, or hire a trusted contractor to make the repair. Regardless, our priority is to resolve the issue professionally and make things right to the best of our ability.

Calling is the preferred method. If we do not answer, leave a voicemail with your name, number, and reason for calling.

With our system, text messages from unknown or unsaved numbers are not received. 

You may also email us to schedule service. It’s best to schedule ahead, especially in busy seasons (spring and fall).

We primarily communicate by text once you’re on the schedule. If you prefer email, please let us know. We avoid phone calls for service updates and discussion to ensure we have a written record of expectations and conversations for your and our protection.

First-time inspections are free in Greeley/Evans and nearby areas.

Clients must be present for inspections.

Quotes are provided via email for signature and approval. Pdf copies of the proposed agreement and the signed and approved quote(s) are attached to the corresponding emails for your record.

Quotes expire after 14 days, or 48 hours for services involving debris, leaf pickup, growth, or disposal.

Reinspection or requotes due to changes or expired quotes will incur a $50 reinspection fee.

No, you do not need to be home as long as you have provided written consent. Please send an email to tyson.dorseyservices@gmail.com in the following format:

> I, (Your Name), give Dorsey Home and Lawn Services LLC, consent to provide service to the property, for scheduled services, at (Service Location Address) while no one is home.

This allows us to enter your property and perform work even if you're not home, unavailable, or unreachable at the time of service. 

If you don't send over written consent, Dorsey Home and Lawn Services LLC will reschedule services when you are unavailable or unreachable at the time of service and we would recommend rescheduling or canceling services while you are not going to be home.

Please remove toys, tools, pet droppings, furniture, and large branches, ensure pets and children are safely away from work areas, and provide clear access to work zones

If we arrive and the area is unprepared, a preparation fee or reschedule fee will apply, and repeated issues may result in removal from our service schedule.

We work through light rain when possible, until it begins to effect equipment effectiveness, but lightning within 10 miles or snowy/ice conditions will pause or postpone service. We do not conduct ladder or roof work in icy or snowy conditions. Unsafe road conditions (especially in mountain towns) may need to be rescheduled for better conditions if we cannot safely access the property. Weather delays are communicated as soon as possible, and there is no reschedule fee due to weather.

We provide AM (7:00 AM–12:00 PM) or PM (12:00 PM–5:00 PM) timeframes.

We can also send a 30–60 minute heads-up call or text if requested. We do not provide exact appointment times so we can be fair to all clients and provide quality, unrushed, service.

We follow strict service standards and perform regular quality inspections to make sure every client receives clean, professional, and detailed work -- every time. 

We also check organization and conduct equipment checks to keep everything running smoothly.

We perform hand-pulling only.

We are not licensed to apply herbicides. We can offer alternative solutions like hoeing, rototilling, mulching, or weed barrier replacement. If these are ineffective, we may recommend herbicide application by a licensed provider or a store-bought solution the client can apply in supplement to service.

Sod and Seeding jobs are prep and install only due to success depending heavily on client watering, maintenance, fertilization, and weed control efforts. Dorsey Home and Lawn Services LLC is not responsible for care after installation unless explicitly stated in the quote. We do provide follow-ups to be included with service upon request, depending on the issue. Dorsey Home and Lawn is not responsible for any issues that may arise if the client doesn't fulfill their care and maintenance responsibilities.

Yes. Projects over $300 typically require a deposit of 50% of the total price or the cost of materials/rentals, whichever is greater.

While currently individually owned and operated, Dorsey Home and Lawn Services LLC plans to hire employees in the near future. All team members will be hired and trained by Dorsey Home and Lawn directly with detailed training sheets and employee handbook, and will be covered under the business insurance. Team members are to go through an extensive training period of 2 - 4 weeks, so we can ensure they can meet our company standards and values. We strive to provide consistent, high-quality service to ALL clients.

Currently, we are an individually owned and operated business. However, when employees are hired, requesting the same technician or crew for all services will not be possible. In order to be fair, efficient, and prompt to all clients, technicians or crews can not be guaranteed for every service and may change over time and on occasion. We do our best to ensure we deliver consistent, high quality work to all of our clients - no matter who is providing the service.

All staff are trained in proper safety procedures, trained to use proper PPE when required, and to inspect and maintain tools, equipment, and materials properly and often. This includes following and understanding OSHA guidelines and recommendations, obtaining certifications, and passing our company specific inspections.

Late fees are applied to unpaid invoices starting 7 days after the due date:

7 Days Late = 1.5% of the unpaid amount

14 Days Late = 3%

30+ Days Late = 5% or $50, whichever is greater

Most services are DUE UPON RECIEPT, unless previously discussed and approved with the owner of Dorsey Home and Lawn. However, residential accounts typically have a maximum of Net 60 days, while Net 90 may be available for approved commercial/business accounts.

Payment extensions can be requested by contacting Tyson (owner) directly via text or email. Approved extensions will be confirmed in writing (text or email) and may range from 14 to 60 days, depending on the situation.

In cases where payments remain delinquent beyond agreed terms, even after reasonable attempts to resolve the balance, Dorsey Home and Lawn Services LLC reserves the right to pursue collection efforts, including the use of collection agencies or legal action if necessary.

Cancellations are allowed up until 8:00 AM the day of service (or earlier, depending on materials/equipment needed).

If cancelled after 8:00 AM or after materials/equipment have been purchased, a cancellation fee of 30% of the quoted price or the cost of materials/travel/rentals, whichever is greater, will be charged.

We value honest feedback and encourage open, constructive communication within the company and with our clients. Please ensure your expectations of Dorsey Home and Lawn are communicated from the beginning (at inspection preferably) and that you read the quote and FAQ page of this website in its entirety so there are no misunderstandings. If something doesn't meet your expectations, please let us know so we can address the issue quickly and professionally.

However, we kindly ask that all communication remains respectful. We do not tolerate aggressive or threatening behavior. That includes non-constructive criticism or comments, insults, or harassment of any kind.

Our goal is to work with our clients, not against them, and mutual respect ensures the best outcome for everyone. If expectations are not communicated from the start, we won't know what you expect from us moving forward. Please make any special requests at the time of inspection so we can determine if we can accommodate before we start work. 

I am not bilingual, but I have a basic knowledge of Spanish - enough to fix common mistakes made by my translation tools. I always have a translator or google translate on hand to ensure we can communicate. While its not perfect, it usually gets the point across. 

I may hire bilingual help in the future, but I can't promise an employee I hire will or will not be bilingual. 

Even if there is a language barrier to cross, please do not hesitate to reach out, we will do our best to make it work!