FAQ

🗣️Are you or your Employees Bilingual?

I am not bilingual, but I have a basic knowledge of Spanish - enough to fix common mistakes made by my translation tools. I always have a translator or google translate on hand to ensure we can communicate. While its not perfect, it usually gets the point across. 

I may hire bilingual help in the future, but I can't promise an employee I hire will or will not be bilingual. 

Even if there is a language barrier to cross, please do not hesitate to reach out, we will do our best to make it work!

🏡 Do I need to be home for service?

No, you do not need to be home as long as you have provided written consent. Please send an email to tyson.dorseyservices@gmail.com in the following format:

> I, (Your Name), give Dorsey Home and Lawn Services LLC, consent to provide service to the property, for scheduled services, at (Service Location Address) while no one is home.

This allows us to enter your property and perform work even if you're not home, unavailable, or unreachable at the time of service. 

If you don't send over written consent, Dorsey Home and Lawn Services LLC will reschedule services when you are unavailable or unreachable at the time of service and we would recommend rescheduling or canceling services while you are not going to be home.

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☁️ What happens in case of bad weather?

We work through light rain when possible, until it begins to effect equipment effectiveness, but lightning within 10 miles or snow/ice conditions will pause or postpone service. We do not conduct ladder or roof work in icy or snowy conditions. Unsafe road conditions (especially in mountain towns) may need to be rescheduled for better conditions if we cannot safely access the property. Weather delays are communicated as soon as possible, and there is no reschedule fee due to weather.

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📞 What’s the best way to schedule service?

Calling is the preferred method. If we do not answer, leave a voicemail with your name, number, and reason for calling.

With our system, text messages from unknown or unsaved numbers are not received. 

You may also email us to schedule service. It’s best to schedule ahead, especially in busy seasons (spring and fall).

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🗓️ How will I be contacted once I’m on the schedule?

We primarily communicate by text once you’re on the schedule. If you prefer email, please let us know. We avoid phone calls for service updates to ensure we have a written record of expectations and conversations for your and our protection.

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🧹 How should I prepare my lawn or property for service?

Please remove toys, tools, pet droppings, furniture, and large branches, ensure pets and children are safely away from work areas, and provide clear access to work zones

If we arrive and the area is unprepared, a preparation fee or reschedule fee will apply, and repeated issues may result in removal from our service schedule.

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🔎How Do We Ensure Consistent, High-Quality Service?

We follow strict service standards and perform regular quality inspections to make sure every client receives clean, professional, and detailed work -- every time. 

We also check organization and conduct equipment checks to keep everything running smoothly.

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❌ How do cancellations work?

Cancellations are allowed up until 8:00 AM the day of service (or earlier, depending on materials/equipment needed).

If cancelled after 8:00 AM or after materials/equipment have been purchased, a cancellation fee of 30% of the quoted price or the cost of materials/travel/rentals, whichever is greater, will be charged.

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🕒 What kind of timeframe can I expect for service?

We provide AM (7:00 AM–12:00 PM) or PM (12:00 PM–5:00 PM) timeframes.

We can also send a 30–60 minute heads-up call or text if requested. We do not provide exact appointment times.

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💵 What happens if I’m late on a payment?

Late fees are applied to unpaid invoices starting 7 days after the due date:

7 Days Late = 1.5% of the unpaid amount

14 Days Late = 3%

30+ Days Late = 5% or $50, whichever is greater

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⏳ Can I get a payment extension?

Yes, but you must contact Tyson Diede (Owner) directly. Approved extensions will be confirmed in writing (text or email). Extensions range from 14 to 60 days depending on the situation.

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🧾 How do inspections and quotes work?

First-time inspections are free in Greeley/Evans and nearby areas.

Clients must be present.

Quotes expire after 14 days, or 48 hours for services involving debris, leaf pickup, growth, or disposal.

Reinspection or requotes due to changes or expired quotes will incur a $50 reinspection fee.

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💰 Do large projects require a deposit?

Yes. Projects over $300 typically require a deposit of 50% of the total price or the cost of materials/rentals, whichever is greater.

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🌱 How do sod and seeding services work?

We offer optional follow-ups upon request. Success depends heavily on client watering, maintenance, fertilization, and weed control efforts. We are not responsible for care after installation unless explicitly stated in the quote.

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🌿 What kind of weed control do you provide?

We perform hand-pulling only.

We are not licensed to apply herbicides. We can offer alternative solutions like hoeing, rototilling, mulching, or weed barrier replacement. If these are ineffective, we may recommend herbicide application by a licensed provider.

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🦺 Are There safety guidelines to follow?

Absolutely. All staff are trained in proper safety procedures, trained to use proper PPE when required, and to inspect and maintain tools, equipment, and materials properly and often. 

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🛠️ What if something gets damaged on my Property?

We treat your property with the utmost care. While rare, if any damage does occur, it is reported to management and documented immediately so it can be promptly addressed. 

As a fully insured company, we take full responsibility of damage we cause and offer several solutions depending on the situation. We may, repair the damage ourselves, replace the damaged item, or hire a trusted contractor to make the repair. Regardless, our priority is to resolve the issue professionally and make things right to the best of our ability.

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👔 Do you hire employees or subcontractors?

While currently individually owned and operated, Dorsey Home and Lawn Services LLC plans to hire employees in the near future. All team members will be hired and trained by Dorsey Home and Lawn directly with detailed training sheets and employee handbook, and will be covered under the business insurance. Team members are to go through an extensive training period of 2 - 4 weeks, so we can ensure they can meet our company standards and values. We strive to provide consistent, high-quality service to ALL clients.

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🛑 what if i have an issue with service?

We value honest feedback and encourage open, constructive communication within the company and with our clients. Please ensure your expectations of Dorsey Home and Lawn are communicated from the beginning (at inspection preferably) and that you read the quote and FAQ page of this website in its entirety so there are no misunderstandings. If something doesn't meet your expectations, please let us know so we can address the issue quickly and professionally.

However, we kindly ask that all communication remains respectful. We do not tolerate aggressive or threatening behavior. That includes non-constructive criticism or comments, insults, or harassment of any kind.

Our goal is to work with our clients, not against them, and mutual respect ensures the best outcome for everyone. If expectations are not communicated from the start, we won't know what you expect from us moving forward. Please make any special requests at the time of inspection so we can determine if we can accommodate before we start work. 

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⭐

Can I request the same technician or crew for All services?

Currently, we are an individually owned and operated business. However, when employees are hired, requesting the same technician or crew for all services will not be possible. In order to be fair, efficient, and prompt to all clients, technicians or crews can not be guaranteed for every service and may change over time and on occasion. We do our best to ensure we deliver consistent, high quality work to all of our clients - no matter who is providing the service.